Location
Chicago, IL, USA
Preferred Work Type
On-site
Experience
9+
Years
Q. Abid is a versatile Computer Science professional with a robust skill set in Support and Testing. She has substantial experience in writing Source Code utilizing platforms like NetBeans, Eclipse, Visual Studio, and various scripting tools, along with adeptness in Deployment processes. Her track record demonstrates her proficiency in delivering software support to customers, particularly related to online portals and Desktop applications, aimed at enhancing a company's efficiency and performance.
Assessments & Skill Tests
C#
C# expertise for building Windows applications and web development.
Score
93/100
Time Taken
15 mins
Taken On
May-2019
PHP
PHP expertise for server-side scripting and web development.
Score
85/100
Time Taken
25 mins
Taken On
March, 2020
Personality Test
DI: Convincing and daring
DI
Taken On
May, 2019
Read more about DI
Experience
Sr. Software Engineer
DELL Technologies,
Nov 2021 – Present
- Provided technical direction and assistance to partners and customers regarding their use of the Boomi Platform.
- Aided in identifying root causes for issues at customer request.
- Worked closely with customers, interfaced with Engineering, Product Management, and Technical Architecture teams to address issues for customers with larger scale, higher volume, and unique integration requirements.
- Handled the initial escalation for cases with potential for high-impact success and visibility across the organization.
- Coached other support engineers on difficult technical integration issues and actively participated in the community with unique experience.
- Prioritized and managed escalated issues with Development teams.
- Trained support engineers on lessons learned from working with Development teams.
- Managed customer expectations, set priorities, and communicated complex technical issues across a wide audience with technical and non-technical backgrounds as it was a customer-facing role.
Software Support Engineer
Glory Global Solutions
Jan 2020 – Nov 2021.
- Implemented and supported Java EE High Availability servers in production environments, including logging configuration, service deployment, resource monitoring, and data-source configuration.
- Wrote database queries to extract information from the database servers (MSSQL/Oracle/Postgres) that could be helpful for the development team.
- Performed technical analysis of end-to-end full integration, including REST and SOAP APIs, SSL, SQL, Networking, and User Interface.
- Collected the logs from Windows and Linux environments.
- Read the logs to find the root cause of the issue that helped the developers fix them quickly.
- Analyzed the configurations on JBoss/WebSphere servers to ensure that the issue was not caused by incorrect configuration.
- Reproduced the issues as reported by clients on Mantis BT.
- Deployed on Windows/Linux environments and sometimes performed standalone installations on the customer end.
- Tested the fixes of customer issues after they had been coded by the development team.
Software Support & QA Engineer
Soliton Technologies
Mar 2019 – Jul 2019
- Worked with the development team using Eclipse to fix the issue.
- Wrote the database queries to extract information from the database servers (MSSQL/Oracle) that could be helpful for the development team.
- Analyzed the logs collected from JBoss to find the root cause of the issue that helped the developer fix them quickly.
- Reproduced the issues as reported by clients on JIRA.
- Tested the new releases on UAT before Production deployment and then performed testing on Production as well.
- Used Python scripts to review the Best Practices or Load Testing guides that were prepared for the customers for smooth working on the Product.
Software Developer
IntegerSoft 3d-Games Studio,
Oct 2017 – Mar 2019
- Designed and coded the product as finalized by the management team using C# and JavaScript.
- Worked on different APIs needed for the product.
- Customized the APIs by working on source code to adapt them to our needs.
- Analyzed the issues reported by clients to find out the root cause.
- Fixed the issues by changing the source code written using C# and JavaScript.
- Developed a company internal portal using PHP and MySQL related to time management for different employees.
- Demonstrated an excellent command of writing and changing source code to adapt to changing needs, with a good grip on PHP.
Education
FAST-National University
Bachelors of Computer Science – BS (CS)
2011-2015
Languages
EN
English
Full professional proficiency
UR
Urdu
Native or bilingual proficiency
